Returns & Exchanges
We want you to feel confident with any and all of your Home of Alita purchases. If you are not 100% satisfied with your item(s) or product(s) please get in contact with us immediately and we will find a solution for you.
Clothing Purchases are Final Sale as we are phasing out the clothing section of the boutique.
Unopened/Not used: eligible for a 30 day refund upon inspection that the product is indeed in its original condition and can be put back onto the shelf for resale.
Opened/Used product: eligible for a store credit within 15 days of the delivery date to your address.
All return shipping costs are to be covered by the customer and are non-refundable. We suggest to purchase shipping insurance or acquire a tracking number as Home of Alita is not responsible for lost items in transit.
Your refund will be processed in the original amount that it cost when it was purchased.
*All custom fees, taxes and duties are the responsibility of the customer.